FAQ
Frequently Asked Questions
ONLINE TICKET
What payment methods are accepted ?
- Credit card
- Cash
Banker’s checks are no longer accepted
Are the tickets dated ?
No, the tickets are not dated. They are valid for one season, the expiry date is indicated on the ticket.
I bought my ticket online, do I need to print it?
It is not necessary to print the tickets. Remember to download your PDF ticket to your phone before you come.
Can I get my ticket refunded ?
Tickets purchased at the ticket office or online are not exchangeable or refundable.
Do I need to make a reservation?
We don’t take reservations (except for groups).
How can I give away a ticket or season pass?
You can buy one or more vouchers online or at the ticket office.
What time does the ticket office close ?
Ticket office closes: 2 hours before the park closes (except for season passes: 1 hour before the park closes).
Rides close: 20 minutes before the park closes.
The Park
What types of animals are there?
You can discover 500 animals from all over the world, mostly herbivores.
How many species are there?
The park has about 50 species of animals.
Can we feed the animals ?
Some species can be fed with natural popcorn, available at the park reception desk. Grain dispensers are also available in the dwarf goat and fallow deer areas.
Are the attractions open in the low season ?
The attractions are also open in the low season (except for the plant maze which is only open in July and August)
Are the attractions open during bad weather ?
For your safety, certain attractions may be temporarily closed in the event of bad weather. Thank you for your understanding.
What should you wear for the attractions ?
For the following attractions: Arbofilets©, Aerial Walk, Pedal Karts, Summer Tubing, and Tree-Top Zip Lines:
- Please wear closed-toe shoes (such as sports shoes; no high heels).
- Avoid wearing shorts or short sleeves(to reduce the risk of chafing).
Are the attractions subject to an additional charge ?
The activities, games, and attractions are included in the admission price.
Please note: some of our games require a special wooden ball, which you can purchase at the reception desk or from the vending machine located underneath the kiosks, for €2 per ball.
The pedal karts operate with a deposit system, similar to supermarket shopping carts: you insert a €1 coin or a token, enjoy your ride, then return the kart and retrieve your coin or token. If you do not have a coin, tokens can be purchased at the reception desk, and a vending machine is also available at the Jo’s Farm circuit.
Do I need to bring change ?
PEDAL KARTS : Please bring a €1 coin per kart for the deposit (you will get your coin back when you return the kart, just like with supermarket shopping carts).
ANIMAL FEED : Corn dispensers are available for visitors to feed the deer and dwarf goats (€0.20 per portion of corn).
Will the maze be open ?
As the maze is made from corn, it is only open during the summer.
Are there any activity leaders or guides ?
There are no activity leaders in the park; visitors are free to explore at their own pace. Feel free to ask our team any questions if you happen to meet them while they are feeding the animals.
How long does the visit last ?
For the visit of the park, its attractions and its investigations, you should count from 4 hours to 1 whole day
Is the park suitable for baby or young children ?
A PLAY AREA is available for children aged 0–3 in the T’ibou area.
STROLLERS : The park is accessible with strollers. (Please note: as the park is located in a natural valley, the entire route is naturally hilly.)
BABY CHANGING TABLES are available in both restroom blocks.
MICROWAVES are available on the terrace of the Natural’Food snack bar.
BOOSTER SEATS for children are available free of charge to customers on the snack bar terrace.
Is the park suitable for teenagers ?
The park is suitable for all ages, including teenagers and young adults.
How many sanitary facilities are there ?
There are 2 sanitary blocks available for visitors :
- One at the beginning of the course (near the main attractions and the picnic area)
- A second one in the middle of the course
Are there any sheltered areas in case of heat or rain ?
The park is planted with trees on most of the course, so it is well shaded. It is almost entirely open air, but there are shelters to protect you from possible showers (covered playground, giant wooden games area, etc.)
PRACTICAL INFORMATION
Is re-entry allowed ?
ALL EXITS ARE FINAL.
Please remember to take all your belongings with you, as you will not be able to return to your vehicle.
Lockers are available for rent at the reception desk for €3 (subject to availability).
Locker dimensions: Height: 44 × Width: 42 × Depth: 60 cm.
Can I picnic in the park ?
Picnicking is allowed inside the park. Outdoor tables and covered areas. Please note that any departure is final.
Lockers for €3 are available at reception (subject to availability).
Is there a food outlet ?
There are two food outlets in the park : Natural’Food and Paillotte Gourmande (depending on the opening calendar)
Can a minor visit the park alone ?
Minors must be accompanied by a responsible adult.
However, we allow young people aged 12 to 17 to enter the park without an adult, provided they have a signed parental consent form.
To complete the form, please click on the link below :
Can I ride a bike or scooter inside the park ?
For safety reasons, bicycles, scooters and other wheeled vehicles are not allowed inside the park.
Is parking free ?
Parking at the park is free of charge during the park’s opening days and hours.
Can I park my motorhome ?
Motorhomes can park free of charge in the car park during the opening days and times
Where to stay ?
Looking for accommodation near the park, or other activities in the area ?
Contact our partners below :
Are dogs allowed ?
Dogs (trained) are allowed on a lead (except in open spaces, see PLAN 2026)
Is the park accessible to pushchairs and PRMs ?
As the park is located in a natural valley, the terrain is naturally hilly. Strollers and wheelchairs can be used along the route, but some paths may be more difficult to navigate.
We do not have wheelchairs or strollers available for hire.
Is the park open during the winter ?
The park is closed in winter. Please refer to the opening calendar.
What are the GPS coordinates ?
286633571839104, -1.2044263154966122
Map of the park
Brochure of the park
Internal regulaiton
The well-being of the animals and the respect of the flora are our priorities, so that they evolve in all serenity, THANK YOU FOR RESPECTING THESE INSTRUCTIONS:
– Children are under the responsibility of their parents or guardians
– Natural’Parc cannot be held responsible for theft, loss or damage of personal belongings.
– Any person who has suffered an injury, bruise, or other, must declare it the same day to the management of Natural’Parc. The accident will be recorded in the accident register and must be signed by the injured person or his/her guardian. Any person complaining of an injury, who has not reported it to the Natural’Parc reception on the same day, will be declared as not being in good standing.
– Before using the games/attractions, users must read the instruction signs at the entrance to each area
IT IS FORBIDDEN :
– To enter enclosures that are not marked “free access”.
– To run or frighten animals in the “free access” enclosures
– Throwing waste on the ground
– Climbing on low stone walls or fences
– Picking or damaging plantations and wild flora
– Collecting feathers and eggs in the park
– Smoking in the park (except in the 2 designated areas)
– Enter the park under the influence of alcohol or drugs
– Bringing alcohol or drugs into the park
– Entering the park with children’s vehicles or games (balls, bikes, scooters, etc.)
The management reserves the right to expel the visitor in the event of non-compliance with the rules